We will repair the clasp (clasp/buckle).
If we inspect and require replacement parts, we will contact you via email with a quote.
When replacing or repairing your product, we will provide you with a quote for replacing the genuine product/generic product.
Additional charges apply for precious metals (gold, silver, platinum)
For inquiries regarding this service, please contact Doctor Watch.
■Excluded watches
① Jewelry watch
②Imitation or modified products
③Clasp with special structure
■Disclaimer
① If the condition of the clasp or parts are severely deteriorated and repair is not possible
② If parts cannot be obtained because the product has been manufactured
③If the product cannot be repaired, it will be returned to you.
■About additional charges
①Watches made of gold or platinum
② If replacement parts are required
③If additional charges apply, we will contact you via email and receive your approval before repairing.
■Notes
① If repairs cannot be made or approval for additional charges cannot be obtained, the product will be returned and an inspection fee of ¥3,000 (excluding tax) and shipping charges will be incurred.